Customer Satisfaction Guarantee and Returns

Customers love our 100% Satisfaction Guarantee and Return Policy 💯💯💯

Not satisfied with your item? Contact us and our friendly support team will get back to you within 24 hours, or receive a discount voucher! 

That's right, if we don't respond in 24 hours we will give you a coupon entitling you to 20% off your next order. This policy provides you with the best service we can provide!

Simply contact us by messaging our Facebook account or emailing

Couples Watches Online Support

Returns and Refunds Policy

Our Returns and Refunds policy does not exclude any of your statutory rights.

If you are not 100% happy with your product from, simply get in contact with our friendly team and let us know why.

We will then go about either sending you a replacement item, or issuing you a refund - whatever makes more sense in the situation.

If you received an item but subsequently change your mind on something, like its colour, then just let us know and we will work our how to best remedy that situation.

If your item arrives broken, we will send out a replacement at no cost to you (as it was not your fault!)

We want to make this process as simple and easy, should it ever arise. Hence why we have a 100% Satisfaction Guarantee.

Have a specific comment or suggestion to improve our service? You may also use the above contact details to let the Couples Watches team know!